Returns Policy

Thank you for supporting Lux.

While we make every effort to provide the highest quality products available, sometimes things break or malfunction.  If your product is damaged or doesn’t function properly, we are happy to replace it or refund it. Just use the returns form here, or contact us at, and give us a description of the issue, and we will provide a replacement and a shipping label for any returns of defective product.  

Also, all of our products can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 14 days
  • The product is in its original packaging, with tamper seal intact

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), use the returns form or contact us:

By email:

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

Lux Botanics

P.O. Box 324

Swannanoa, NC 28778


Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping.  

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us at


1 Step 1
Are you wanting to return or exchange?If both, select both options and specify in the item list below.
Reason For Return/Exchange
Is the product Used or Damaged?
Is the product in its original packaging?pick one!